Ticketing Information

Regular Box Office Hours

Located at 1 The Tragically Hip Way, Kingston, ON (Gate 4). Enter the Gate 4 doors to access the interior windows of the box office to your left, please note, that the arena is not open for public access; no restrooms are available. 

Hours of operation are as follows;

Tuesday 10 AM – 5 PM

Wednesday 10 AM – 5 PM 

Thursday 10 AM – 5 PM

Friday 10 AM – 5 PM

The Box Office is also open two hours prior to doors opening for an event. We strongly encourage you to always check the event details prior to attending, for example, if the show is at 7 PM, doors would open at 6 PM and Box Office would open at 4 PM.

Purchasing Event Tickets

Slush Puppie Place ticketing is handled through a partnership with Ticketmaster Canada, the leading provider of event ticketing solutions in Canada. 

Tickets can be purchased in person or online. 

The Slush Puppie Place Box Office offers the opportunity for you to make your purchases with the help of our friendly and knowledgeable staff who can help you find the perfect fit for all your needs. Payment methods include cash, Debit, Visa, MasterCard, American Express, Citibank and Chase.

The Slush Puppie Place ticket office does not sell on the first day of sales for events. All events are available for purchase on the following business day. 

Buy tickets online at Ticketmaster.ca 

There is accessible reserved seating for wheelchairs and scooters located in Section 111 off of the Level 100 concourse, Section 115 of the Level 300 concourse, Section 109 of the Level 300 concourse, and Section 102 in our Canadian Tire Club Lounge premium seating off the Level 300 concourse.

Patrons interested in accessible seating can go directly to the Slush Puppie Place Box Office to purchase their tickets or purchase them online. Inquiries on accessible seating can contact 1-855-682-6736. 

Inquiries can be sent here.

For urgent ticketing inquiries, please call 613-650-5000

Kingston Frontenac Tickets

BUY SINGLE-GAME TICKETS ONLINE HERE.

Have you got questions about tickets? Visit www.kingstonfrontenacs.com or reach the Frontenacs Ticket Office by emailing [email protected] or call at 613-542-4042 ext. 6040. 

Mobile Tickets

When you access your mobile ticket in the Ticketmaster app you will see the option to add to Apple Wallet (iOS) or Google Pay (Android) on the front of your ticket underneath the rotating barcode and event information. Click this button to add to your Apple or Google Pay wallet. 

How do I access my tickets in Google Pay?

1. Open the Google pay app.
2. Tap Pay contactless (middle) or set up contactless (top).
3. Touch the bottom of the screen and swipe up.
4. Tap your event to view your ticket.

Fans with the latest version of iOS can follow the steps below:

1. In the Ticketmaster app, sign into your account.
2. Tap My Events to view your order.
3. Tap on Add to Apple Wallet

What are the benefits of adding tickets to my mobile wallet?
By adding tickets to your mobile wallet, you will be able to access them regardless of cell service. Also, when you add a SafeTix ticket to your mobile wallet on a phone equipped with near-field communications (NFC), you will receive an NFC pass, meaning you can simply tap and go to the venue. Need further assistance? Learn more by watching this step-by-step video here.

Gate Locations

Gate 1 is located on Place d’Armes.

Gate 2 is located on Ontario Street. Gate 2 is 10 metres north of the intersection of The Tragically Hip Way and Ontario Street.

Gate 3 is located at the intersection of The Tragically Hip Way and Ontario Street.

Gate 4 is located a1 The Tragically Hip Way. This is the venue’s main entrance and the location for the Slush Puppie Place Box Office.

Gate 4.5 is located on The Tragically Hip Way. This gate is used as an entrance for rink of dreams, ice rentals, and public skates. Please note that this gate is not used as an entrance for all events unless advertised otherwise.

Frequently Asked Questions; FAQs

What are presale codes and how can I get one to purchase tickets? 

Presales are special early-bird sales held by the event organizer. Some tickets are made available to a certain group of fans before the general public, usually to recognize those in fan clubs and customer loyalty programs. Here are a few examples of presales and how you can get access:

Venue Pre-sales: Certain venues may host presales. If your favourite theatre or comedy club has a mailing list or newsletter, be sure to sign up to see if it offers early access to ticket

Credit Card Pre-sales: Credit card companies or banks — like American Express, Citibank, and Chase — may offer their Card Members presales for shows as a perk for being a customer. You may already have access to some of these sales, so check with your credit card company for any benefits and/or assistance in shopping for live events.

Fan Club Pre-sale: There are perks to being a devoted fan. Fan clubs and artist/team communities often give their members presale access to recognize loyalty. Check out the websites of your favourite performers and teams to see how you can participate and take full advantage of your fan hood.

Click here to sign up for email updates on upcoming events at the Slush Puppie Place and become a LIVE Insider.

I bought seats at the on-sale, but now better seats are available, can I switch? And why does this happen?

We are not able to process exchanges for our concerts or events. Often when a show is put on sale, only broad details are available for things like production, sightlines, and sizing of different stage elements. As we approach a show and details become clearer, we are occasionally able to offer seats for sale which we previously believed to be obstructed or unsellable.

Where is Will Call located to pick up the tickets that were left for me?

Patrons who have tickets being held at Will Call may pick up their tickets any time during box office hours unless specific instructions were stated at the time of purchase. The Will Call is located at the Box Office (Gate 4). Valid photo ID. is required in order to pick up tickets. 

At what age do I need to purchase my child an event ticket?

Generally, children 24 months and younger are admitted free of charge for family events as long as they are sitting on a lap unless otherwise stated. For all other performances, all patrons require a ticket